Returns & refunds
Our satisfaction guarantee
We stand behind every product we ship. If something isn't right, we'll make it right.
30-day satisfaction guarantee
If you're not satisfied with your purchase for any reason, contact us within 30 days of delivery for a full refund or replacement — no questions asked.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, email us at [email protected] with a photo and your order number. We'll ship a replacement at no charge within 1 business day.
Viability issues
If a live-culture product does not perform as expected, contact us with details about your application and storage conditions. We'll troubleshoot with you and issue a replacement or refund if the product is at fault.
Bulk orders
Bulk orders (50+ units) are subject to a separate return policy. Please contact us before placing a bulk order if you have questions about product fit for your application.
How to start a return
Email [email protected] with your order number and reason. We'll respond within one business day with next steps. You do not need to ship the product back in most cases.